Refund policy

Return & Refund Policy

Last Updated: July 2026

At ArtisanaHub, we are committed to providing high-quality products and ensuring complete customer satisfaction. If you are not fully satisfied with your purchase, we offer a simple and transparent return and refund process.

30-Day Return Period

Customers may request a return within 30 days from the date of delivery.

Eligibility for Returns

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging whenever possible.
• Proof of purchase must be provided.
• The return request must be submitted within 30 days of delivery.

Free Returns

We proudly offer free returns worldwide for eligible products.

Non-Returnable Items

Returns may not be accepted for:

• Items damaged through misuse or negligence.
• Products modified after delivery.
• Gift cards and promotional items.
• Clearance or final sale items where specified.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will provide a replacement or full refund at no additional cost.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

Depending on your financial institution, additional processing time may apply.

Return Instructions

To initiate a return, please contact:

Email: support@artisanahub.shop

Phone: (604) 722-9947